Home Delivery Network

Reviews

• Incompetent

  Message received to say our parcel couldn't be delivered as the driver couldn't find our house. Responded with detailed instructions directly to HDNL but they failed to read them on the system and sent the parcel back 2 days later with a "wrong address" message. Someone needs to shake these guys up!

  10

  John H.
  Review Date: 08/11/2011 Report review
• Incompetent - do NOT use

  I ordered an item online and the first I knew HDNL had my parcel was a card through the door. I phoned and explained I work during the day so organised an alternative address. Their nearest depot was Stoke, a 70 mile round trip away so picking the parcel up was not an option. They couldn't deliver it until 6 days later due to a bank holiday (not sure why). Anyway, 6 days went by and no parcel at work. When I got home there was another card through the door. I phoned and they admitted it must have been a mistake by their depot not putting the new sticker on the box but promised it would come the next day. Still no parcel at work the following day but yet again they had tried to deliver it to my home address! Another phone call and lots of apologising led to another promise of it being delivered the next day. Still no parcel the following day so I rang them up and they said it had been marked as "Urgent" and "Must be delivered today" but their system said they had failed to put it on the van that day. Even the guy on the phone couldn't believe it. **HDNL are incompetent and useless** and I will never order from anyone who use them as a courier.

  10

  Frank Z.
  Review Date: 09/05/2011 Report review
• Don't use Home Delivery Network

  Don't ever use Home Delivery Network, they are beyond useless. I had a parcel for collection, the driver came and went to my next door neighbours house to collect the parcel, he then put a card through their letter box saying that they couldn't collect the parcel. Honestly what kind of a moron can't read numbers, he should of collected from number 31 but went to number 33. No wonder this country is in such a mess with idiots like that about. Seriously don't touch Home Delivery Network with a barge pole, they may be cheap but as the saying goes, "you pay peanuts you get monkeys!!"

  10

  Ben N.
  Review Date: 04/11/2010 Report review